Term and Conditions

Last Updated: [Insert Date]

Welcome to Pro Hockey Supplies! We’re thrilled to have you on our team. These Terms and Conditions outline the rules and guidelines for using our website and purchasing our products. By accessing hockeygearonsale.com, you agree to these terms. If you have any questions, feel free to reach out to us at [email protected].

1. Who We Are and Our Target Audience

Pro Hockey Supplies is dedicated to hockey enthusiasts of all levels—from youth players to adults, coaches, and ball hockey fans. Our store focuses on high-performance gear from top brands like Bauer, CCM, Biosteel, and more. Whether you’re training, coaching, or playing, we aim to provide equipment that meets your needs. Our website is designed for customers worldwide, excluding Asia and certain remote areas as per our shipping policy.

2. Product and Service Description

We offer a wide range of hockey products, including:

• Apparel and Accessories: Jerseys, training aids, and coaching tools.
• Protective Gear: Elbow pads (Youth, Junior, Intermediate, Senior), gloves, facemasks, and more.
• Brands: Bauer, CCM, Biosteel, Blue Sports, and other professional-grade equipment.
• Bags and Equipment: Equipment bags and ball hockey gear.

All products are described accurately on our site. If you have questions about a product, contact us before purchasing.

3. User Obligations and Responsibilities

As a user of our website, you agree to:

• Provide accurate and complete information when creating an account or placing an order.
• Use the site only for lawful purposes and not engage in fraudulent activities.
• Respect our intellectual property (e.g., do not copy product images or descriptions without permission).
• Ensure you are of legal age to make purchases in your region.

Failure to comply may result in account suspension or legal action.

4. Order and Payment Terms

Order Processing: We process orders within 1-2 business days after payment confirmation. You’ll receive an email with tracking details once your order ships.

Payment Methods: We accept Visa, MasterCard, JCB, and PayPal. All transactions are secure, and payments are processed in US dollars.

Shipping:

• Standard Shipping: $12.95 via DHL or FedEx, delivered in 10-15 business days after shipment.
• Free Shipping: Available for orders over $50 via EMS, delivered in 15-25 business days after shipment.

Note: Delivery times may vary due to customs or destination delays. We ship worldwide, excluding Asia and remote areas.

5. Returns and Refunds

We stand behind our gear! If you’re not satisfied, you may return or exchange most items within 15 days of receipt. Here’s what you need to know:

• Conditions: Items must be unused, in original packaging with tags attached.
• Process: Email us at [email protected] with your order number and reason for return. We’ll provide a Return Authorization Number and instructions.
• Refunds: Issued to your original payment method within 5-7 business days after we receive and inspect the return. Original shipping fees are non-refundable.
• Non-Returnable Items: Facemasks, used protective gear, opened Biosteel products, and custom items (unless defective).

For defective or damaged items, contact us immediately with photos for a replacement or refund.

6. Intellectual Property

All content on this site—including logos, product descriptions, and images—is owned by Pro Hockey Supplies or our partners. You may not reproduce, distribute, or use any content without our written permission. Violations may result in legal action.

7. Liability Limitations

Pro Hockey Supplies is not liable for:

• Delays due to shipping carriers, customs, or unforeseen events.
• Misuse of products or injuries resulting from improper use of equipment.
• Minor discrepancies in product color or design due to screen settings.

Our total liability is limited to the purchase price of the product in question.

8. General Provisions

Governing Law: These terms are governed by the laws of the United States. Disputes will be resolved in courts located in Long Beach, CA.

Changes to Terms: We may update these terms periodically. The latest version will always be posted on our site.

Contact Us: For questions about these terms or any issue, reach out to our team:

Thank you for choosing Pro Hockey Supplies—where your satisfaction is our winning goal!