Last Updated: [Insert Date]

At Pro Hockey Supplies, we stand behind our gear just like we stand behind our players. We understand that getting the right fit and performance from your hockey equipment is crucial to your game. If you’re not completely satisfied with your purchase, we’re here to make it right.

Return & Exchange Timeframe

You may return or exchange most items within 15 days of receiving your order. All returned items must be in original, unused condition with tags attached and in original packaging.

How to Initiate a Return or Exchange

Step 1: Contact Our Team

Email us at [email protected] with your order number and the items you wish to return or exchange. Use the template below to ensure we have all the necessary information.

Return/Exchange Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Email Content:

Hello Pro Hockey Supplies Team,

I would like to request a [return/exchange] for my order #[Your Order Number].

Items to Return/Exchange:
– Product Name: [Product Name]
– Size: [Size if applicable]
– Quantity: [Quantity]
– Reason: [Please specify reason for return/exchange]

Preferred Resolution:
[ ] Refund to original payment method
[ ] Exchange for: [Product Name and Size if different]
[ ] Store credit

Contact Information:
Full Name: [Your Full Name]
Email: [Your Email Address]
Phone: [Your Phone Number]

Thank you for your assistance.
Sincerely,
[Your Name]

Step 2: Wait for Authorization

Our customer service team will respond within 24-48 hours with a Return Authorization Number and shipping instructions.

Step 3: Ship Your Return

Package the item securely with the original packaging and include the Return Authorization Number on the outside of the package. Ship to:

Pro Hockey Supplies
Returns Department
4015 Overlook Drive
LONG BEACH, US 90801

Refund Processing

Once we receive and inspect your returned item:

  • Refund Time: 5-7 business days after we receive your return
  • Refund Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping Costs: Original shipping fees are non-refundable
  • Return Shipping: Customers are responsible for return shipping costs unless the return is due to our error

Exchange Processing

For exchanges, we’ll ship your replacement item once we receive your return. Standard shipping rates apply for the new shipment.

Non-Returnable Items

For health and safety reasons, the following products cannot be returned or exchanged unless defective:

  • Facemasks (due to hygiene and safety concerns)
  • Used protective equipment (Elbow Pads, Gloves, etc.)
  • Opened Biosteel products or other consumables
  • Personalized or custom items

Defective or Damaged Items

If you receive a defective or damaged item, contact us immediately at [email protected] with photos of the issue. We’ll arrange for a replacement or refund at no additional cost to you.

International Returns

For customers outside the United States (excluding Asia and remote areas as per our shipping policy), return shipping costs are the responsibility of the customer. Refunds will be processed in US dollars.

Need Help? Our team of hockey enthusiasts is here to assist you! Contact us at [email protected] and we’ll help you get back to the game you love.

Thank you for choosing Pro Hockey Supplies – where your satisfaction is our winning goal!