Privacy Policy

Last Updated: [Insert Date]

At Pro Hockey Supplies, we are committed to protecting your privacy and ensuring the security of your personal information. As hockey players ourselves, we understand the importance of trust and reliability, both on and off the ice. This Privacy Policy explains how we collect, use, share, and protect your data when you visit our website at hockeygearonsale.com or make a purchase from our store. By using our site, you agree to the practices described in this policy.

1. Information We Collect

We collect information to provide you with a seamless shopping experience, from browsing our gear to completing your purchase. The types of data we collect include:

• Personal Information: When you create an account, place an order, or contact us, we may collect your name, email address, shipping address, billing address, phone number, and payment details (e.g., credit/debit card information processed securely through our partners).
• Transaction Data: Details about your purchases, such as product preferences, order history, and payment method used (e.g., Visa, MasterCard, JCB, or PayPal).
• Technical Data: Information about your device and browsing behavior, including IP address, browser type, operating system, and pages visited on our site, collected through cookies and similar technologies.
• Communication Data: Records of your interactions with us, such as emails sent to [email protected] or feedback provided.

2. How We Use Your Information

We use your data to enhance your experience with Pro Hockey Supplies, focusing on efficiency and security, just like our payment processing. The primary purposes include:

• Order Fulfillment: To process your purchases, manage payments, and deliver products to your doorstep, ensuring a fast and hassle-free checkout.
• Customer Support: To respond to your inquiries, provide assistance, and address issues related to payments or orders.
• Website Improvement: To analyze site usage and optimize our menu (e.g., categories like Accessories, Apparel, Bauer, and CCM) for easier navigation.
• Marketing and Communication: To send updates about new products, promotions, or hockey tips, if you have opted in. You can unsubscribe at any time.
• Security: To protect against fraud and unauthorized transactions, aligning with our commitment to secure payment methods.

3. Sharing and Disclosure of Information

We value your privacy and do not sell your personal data. However, we may share information in the following cases:

• Service Providers: We work with trusted third parties, such as payment processors (e.g., PayPal, credit card companies) and shipping carriers, to facilitate orders. These partners only access data necessary for their services and are bound by confidentiality agreements.
• Legal Compliance: If required by law, we may disclose information to comply with regulations, protect our rights, or ensure safety.
• Business Transfers: In the event of a merger or sale, your data may be transferred to a successor entity, with notice provided.

We do not share data with third parties for marketing purposes without your consent.

4. Data Storage and Security

Your data security is as important to us as the quality of our hockey equipment. We implement measures to safeguard your information:

• Storage: Data is stored on secure servers located in the United States and other regions where we operate, excluding Asia and some remote areas as per our shipping policy.
• Encryption: We use encrypted payment gateways for transactions, and your payment details are never stored on our servers.
• Access Controls: Only authorized personnel have access to your data for legitimate business purposes.
• Retention: We retain data only as long as necessary for the purposes outlined or as required by law.

5. Your Rights

As a user, you have rights regarding your personal data, in line with global privacy laws (e.g., GDPR for European customers). These include:

• Access and Correction: You can request access to your data or update inaccuracies by logging into your account or contacting us.
• Deletion: You may ask us to delete your personal information, subject to legal obligations.
• Opt-Out: You can unsubscribe from marketing communications at any time by clicking the “unsubscribe” link in emails.
• Data Portability: Upon request, we can provide your data in a readable format.

To exercise these rights, email us at [email protected]. We will respond within a reasonable timeframe.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to improve your browsing experience, similar to how we streamline our checkout process. Cookies help us:

• Remember your preferences, such as items in your cart or language settings.
• Analyze site traffic to enhance our menu and product offerings (e.g., categories like Elbow Pads or Gloves).
• Provide personalized content based on your interests.

You can manage cookie settings through your browser controls. Note that disabling cookies may affect site functionality.

7. International Data Transfers

Since we serve customers globally (excluding Asia and some remote areas), your data may be transferred to and processed in countries with different privacy laws. We ensure such transfers comply with applicable regulations to protect your information.

8. Children’s Privacy

Our site is not intended for children under 13, and we do not knowingly collect their data. For youth products (e.g., Elbow Pads Youth), purchases should be made by parents or guardians.

9. Changes to This Policy

We may update this policy to reflect changes in our practices or laws. The latest version will always be posted on our website with the effective date.

10. Contact Us

Thank you for trusting Pro Hockey Supplies. We’re here to support your game with the same dedication we apply to protecting your privacy.