FAQ

1. What types of hockey gear do you offer?

We provide a wide range of hockey equipment for players of all levels, including accessories, apparel, bags, and protective gear like elbow pads, gloves, and facemasks. Our brands include trusted names like Bauer, CCM, and Biosteel, covering everything from youth to senior levels for ice hockey and ball hockey.

2. Do you have gear for different age groups?

Yes! Our menu includes categories like Elbow Pads for Youth, Junior, Intermediate, and Senior players, ensuring we cater to everyone from beginners to pros. We focus on making professional-grade equipment accessible and affordable.

3. How do I choose the right size for equipment?

We recommend checking the sizing guides on our product pages. If you’re unsure, email us at [email protected] with your measurements, and our expert team will assist you in finding the perfect fit.

1. What are your delivery options?

We offer two main shipping methods:

• Standard Shipping: Costs $12.95 and uses DHL or FedEx. After 1-2 days of processing, delivery takes 10-15 days.
• Free Shipping: Available for orders over $50 via EMS. After processing, delivery takes 15-25 days.

Both options are reliable and secure, designed to get your gear to you fast.

2. Where do you ship to?

We serve hockey players globally, excluding Asia and some remote areas. Whether you’re in the US or elsewhere, we’ve got you covered!

3. How long does order processing take?

All orders are processed within 1-2 business days. Our team carefully packs your items to ensure they arrive in game-ready condition.

4. Can I track my order?

Absolutely! Once your order ships, we’ll send you a tracking link via email so you can monitor its progress until it arrives at your door.

1. What is your return policy?

We offer a 15-day return policy from the date you receive your items. If anything isn’t right, you can return it for a refund or exchange. Items must be in original condition.

2. How do I initiate a return?

Contact us at [email protected] within 15 days of receipt. Provide your order details, and we’ll guide you through the process. We aim to make returns hassle-free so you can focus on your game.

3. Are there any items that cannot be returned?

For safety reasons, personalized or used items may not be eligible. Please refer to our full return policy on our website or contact us for specifics.

1. What payment methods do you accept?

We accept Visa, MasterCard, JCB, and PayPal for secure and convenient transactions.

2. Is my payment information safe?

Yes, we use encrypted payment systems to protect your data. Your security is our priority, so you can shop with confidence.

3. Do I need an account to place an order?

No, you can check out as a guest. However, creating an account lets you track orders faster and access exclusive deals.

1. Who is Pro Hockey Supplies for?

We serve hockey players of all levels—from youth and junior players to intermediate and senior pros. Our global community includes ice hockey and ball hockey enthusiasts who demand reliable, affordable gear.

2. How can I contact customer service?

Reach us at [email protected]. Our team, made up of hockey experts, is here to help with any questions about products, delivery, or returns.

3. What makes Pro Hockey Supplies different?

Founded by players for players, we combine passion with practicality. Our delivery options are fast and budget-friendly, our product range is comprehensive, and we’re committed to supporting your hockey journey every step of the way.